English
Deutsch
PolskiPlan ticket volume, handling time, available capacity and support cost per customer.
All monetary amounts use the same currency and exclude VAT. Example values are assumptions, not provider prices. Inputs and calculations stay in the browser.
Calculation model and assumptions
Tickets = customers × tickets per customer × (1 − self-service share). Required handling hours = tickets × minutes / 60 × (1 + follow-up overhead). Productive monthly hours per person = available work hours × planned handling share. Required staff is rounded up to whole people. Current team cost = staff × available paid work hours × hourly cost + software cost. The table changes the self-service share at constant customer volume. Spare handling hours do not guarantee response times; arrival peaks and queues are excluded from the average model.
More SaaS tools
Sources and definitions
FAQ
Are inputs transmitted?
The calculator processes inputs locally in the browser. CSV files are also generated locally. The page does not store scenario inputs on the server.
What are the model limitations?
Self-service represents assumed avoidance, not measured effectiveness. Staff cost includes planned time outside ticket handling. Setup and documentation maintenance are additional costs. An SLA also requires planning around business hours and peak load.